This policy applies when you browse kenyatronics.com, create an account, contact us, place an order or request a payment plan. Kenyatronics is responsible for deciding how the personal data described here is used.
Data we collect
Depending on how you use the site, we may collect:
- Contact and account data such as your name, email address, phone number and password in hashed form.
- Order and delivery data such as items, quantities, delivery location, preferred delivery date, payment method and order communications.
- Payment-plan data such as the selected provider or bank, deposit amount, eligibility details and transaction references. A provider may collect further information under its own notice.
- Messages and feedback you send to customer support or through site forms.
- Technical and usage data such as IP address, device/browser information, session identifiers, pages viewed, searches and interactions with products.
Please do not send us your card PIN, mobile-money PIN or account password. Payment providers process payment credentials through their own systems; we receive only the information needed to identify and reconcile a transaction.
How we collect it
We collect data directly from forms, orders, accounts and messages; automatically through cookies, server logs and analytics; and from payment or finance providers when they report the status of a transaction you requested.
Why we use it
- To confirm, fulfil, deliver and support orders.
- To create accounts and keep them secure.
- To submit and administer a payment or finance option you choose.
- To answer enquiries, handle returns and resolve disputes.
- To prevent fraud, abuse and security incidents.
- To understand and improve site performance, products and customer service.
- To maintain business, tax and transaction records and comply with lawful requests.
We process data where it is needed to take steps at your request or perform an order, meet a legal obligation, pursue a legitimate business interest that does not override your rights, or where you have given consent. You may withdraw consent for future processing at any time, but that does not undo processing already lawfully completed.
Who receives it
We disclose only what is reasonably needed to:
- Delivery and logistics providers that fulfil your order.
- Payment, banking and finance providers you select, including Kifaru Pay, SPOTIT or Aspira where offered.
- Technology providers that host the site, send email, provide analytics, secure forms or support our operations, including Google services used for Tag Manager and reCAPTCHA.
- Professional advisers, regulators, courts or law-enforcement bodies where required or permitted by law.
- A buyer or successor if the business is reorganised or sold, subject to appropriate safeguards.
We do not sell your personal data. Third-party sites and providers have their own privacy notices.
International processing
Some technology or payment providers may process data outside Kenya. Where personal data is transferred internationally, we require an available lawful basis and appropriate safeguards in line with Kenyan data-protection law.
How long we keep it
We keep personal data only for as long as reasonably needed for the purposes above, including completing orders, providing support, preventing fraud and meeting tax, accounting or other legal obligations. We then delete, anonymise or securely isolate it, unless a dispute or law requires longer retention. Backup copies may take additional time to cycle out.
Security
We use reasonable technical and organisational safeguards, including access controls, protected transport connections and security monitoring. No internet service can promise absolute security. Contact us promptly if you believe your account or data has been compromised.
Your rights
Subject to Kenyan law, you may ask us to:
- Tell you how your personal data is being used and provide access to it.
- Correct data that is false, incomplete or misleading.
- Object to or restrict certain processing.
- Delete data where the law entitles you to deletion.
- Provide portable data in an applicable machine-readable format.
- Stop direct marketing.
Email [email protected] or use our contact page. We may need to verify your identity. You may also lodge a complaint with Kenya's Office of the Data Protection Commissioner.
Children
The site is not directed to children, and orders must be placed by an adult with legal capacity. If you believe a child supplied personal data without appropriate authority, contact us so we can review and delete it where required.
Cookies and external links
Our cookie policy explains the technologies used on the site. Links to external sites are governed by those sites' own policies, not this one.
Changes to this policy
We may update this policy when our services or legal obligations change. We will post the new version here and identify its update date; where required, we will give additional notice.
